Refund & Cancellation Policy

1. Our Commitment

At Cricket Kit Repair Clinic Private Limited, we stand behind the quality of our work. If you are not satisfied with a repair, we will make it right. This policy outlines the circumstances under which refunds and cancellations apply.

2. Cancellation Policy

Before pickup:

You may cancel a booked repair at any time before our team picks up the equipment, free of charge. Simply call or WhatsApp us on +91 9555530621.

After pickup, before repair begins:

A cancellation fee of ₹100 will apply to cover logistics costs. We will return your equipment at no additional charge.

After repair has begun:

Cancellations are not accepted once repair work has commenced. You will be charged for the work completed to that point.

3. Refund Eligibility

• Quality issues: If the repair does not meet the agreed standard, we will redo it at no cost or issue a full refund
• Damage during repair: If your equipment is accidentally damaged in our care, we will refund the full repair cost
• Service not delivered: If we are unable to complete an agreed repair, a full refund will be issued

4. Non-Refundable Situations

• Repairs completed satisfactorily as per the agreed scope
• Cosmetic variations that do not affect function
• Damage due to improper use after delivery
• Consumables (grip tapes, toe guards, etc.) once applied

5. Refund Process

Approved refunds are processed within 5–7 business days to the original payment method. UPI refunds are typically faster (1–2 business days). Card refunds may take up to 10 business days depending on your bank.

6. Academy Plan Cancellations

Academy partnership plans can be cancelled with 15 days' written notice before the next billing cycle. No refunds are issued for the current month. Annual plan refunds are pro-rated for unused months.

7. How to Request a Refund

Email us at info@cricketkitrepairclinic.site with your order reference, reason for the request, and any supporting photos. Our team will respond within 2 business days.